Cancellation &
Refund Policy
Subscription Services — United States
Subscription Services
Overview
- Your membership in the subscription program ("Subscription Service"), including your ability to access the services, begins when you have completed the intake form, at which time you will be charged for the first month of the Subscription Services.
- Please note if you are disqualified by our medical provider for any medical reason you will receive a full refund.
What's Included
The Subscription Services include access to providers, medications where appropriate, and online support. Please review our FAQs below for additional information.
Cancellation Policy
How to Cancel
You may cancel your Subscription Service at any time for any reason. To cancel, please contact customer service or use the process outlined in your online account (if applicable).
Timing Requirements
72-Hour Notice Required: To ensure a smooth process, we require your cancellation request to be received at least 72 hours prior to your billing date. If this notice date is not met, your subscription will be charged on the next billing date, and the cancellation will take effect on the subsequent billing date.
After Cancellation
After cancellation, you will continue to receive the Subscription Services through the end of your billing cycle. Please see the Refund Policy below to determine if you are eligible for a refund of your canceled Subscription Service.
XMD Wellness may make changes to recurring subscription fees from time to time. Price changes will take effect at the start of the next subscription period. By continuing to use the Services after the price change takes effect, you will have accepted the new price. If you do not agree to a price change, you can reject the change by canceling your Subscription Service prior to the price change going into effect.
Refund Policy
Eligibility
Once you submit your intake form or refill request, your order is considered final and is not eligible for a refund. Refunds will only be issued if a licensed medical provider determines that you are not eligible for treatment or where otherwise required by applicable law.
Pharmaceutical Regulations
Our refund policy adheres to pharmaceutical regulations and best practices. Federal law generally prohibits the return of prescription medications to pharmacies for refund or reuse once they have been ordered to a patient, in order to protect public health and safety.
If your medication has been ordered prior to cancellation, you are not eligible for a refund. This policy ensures that all medications provided are handled and dispensed with utmost care and compliance. Refunds will only be issued for your most recent billing cycle and will not be issued for past billing cycles.
Multi-Month Subscription Plans
For multi-month subscription plans, any approved refund will be prorated based on the portion of the subscription that has not yet been utilized, taking into account services rendered, provider review, medication ordered, and products processed.
Damaged or Incorrect Items
Please inspect your medication immediately upon receipt. If the medication appears to be damaged or incorrect, please contact customer service immediately.
In most cases, damaged or incorrect medications will be replaced by the pharmacy. Refunds will be considered on a case-by-case basis upon evidence of damage or that the incorrect medication was received. When possible, the medication will be replaced rather than refunded.
Subscription Billing & Price Changes
XMD Wellness may make changes to recurring subscription fees associated with the Subscription Services from time to time. Price changes will take effect at the start of the next subscription period following the date of the price change and, by continuing to use the Services after the price change takes effect, you will have accepted the new price. If you do not agree to a price change, you can reject the change by canceling your Subscription Service prior to the price change going into effect.
All Sales Final
Subscription Services FAQs
Your Subscription Services represents a single price for the subscription purchased. This may include:
- Consultations — both live and via electronic form submissions and reviews with a Provider
- Medications that are fulfilled through a pharmacy or other health care services on which we collect payments
- Lab services
- Care support and 24/7 patient support line
- Other services to support your medical weight loss journey
Services, labs, and medications covered with the single Subscription Service price may vary.
If your Provider determines you are no longer eligible for the Subscription Services, your subscription will be canceled, and a refund may be issued. If you have questions or concerns about an eligibility-initiated cancellation, please contact our customer service.
Unless otherwise stated herein, XMD Wellness' Terms and Conditions govern the Subscription Services Cancellation and Refund Policy. This policy is also subject to the Xyngular Policies and Procedures.
In all events you are responsible for all fees from services and healthcare services rendered. This Subscription Services Cancellation and Refund Policy governs fees for Subscription Services only.